Info
About Us
RODEO-JAPAN Pine-Avenue Clothes Shop
Operated by: Yugen Kaisha RODEO
RODEO
1122-1 Kinmei-cho
Soka-shi, Saitama 340-0052
JAPAN
Phone: +81 70 5468 3241
Email: [support@rodeo-japan-pine-avenue.com](mailto:support@rodeo-japan-pine-avenue.com)
Shipping
We ship worldwide from Japan.
We offer free worldwide shipping on orders placed through our online store.
After your order is confirmed, we usually ship within 1 to 3 business days.
Delivery usually takes approximately one week after shipment, although the actual delivery time may vary depending on the destination country, customs clearance, carrier conditions, weather, local delivery circumstances, and other factors beyond our control.
At this time, most international orders are shipped by FedEx. Depending on the destination country, service availability, and shipping conditions, we may use another available international shipping carrier when appropriate.
Please note that delivery may take longer than expected due to customs inspection, transportation delays, weather conditions, local delivery circumstances, or other unforeseen issues. We sincerely appreciate your understanding.
Import Duties and Taxes
All orders are shipped from Japan.
Free worldwide shipping means that we cover the regular international shipping cost from Japan to your delivery address. Import-related charges are separate from regular shipping costs.
Unless otherwise clearly stated on our website, at checkout, or in a destination-specific notice, product prices do not include import duties, taxes, customs clearance fees, brokerage fees, or other import-related charges.
Depending on the destination country or region, your order may be subject to import duties, taxes, customs fees, or other charges when it enters your country. These charges are determined by the customs authorities or carrier in the destination country and are generally the responsibility of the recipient as the importer of the goods.
Customs rules and import-related charges vary by country and may change without prior notice. If you have any concerns, we recommend contacting your local customs office before placing your order.
For certain destinations, separate shipping or customs-related notices may apply. Please refer to any destination-specific information provided on our website when available.
Payments Accepted
We accept the following payment methods:
Credit Cards
Visa
Mastercard
American Express
Other Payment Methods
PayPal
Shop Pay
Apple Pay
Google Pay
Returns and Exchanges
We accept return and exchange requests if you contact us within 14 days after receiving your order, subject to our Returns and Exchanges Policy and applicable law.
Returns or exchanges may be accepted in the following cases:
The item is defective, damaged, soiled, or significantly different from the product description.
The item you received is not the item you ordered.
The item does not fit properly, provided that it has only been tried on and remains in unused condition.
You have changed your mind and the item remains eligible for return under our Returns and Exchanges Policy.
Please note that garment measurements may vary slightly due to the nature of the fabric, sewing process, washing process, and manual measurement. We kindly ask you to check the product measurements carefully before placing your order.
If the item you wish to exchange is sold out, the exchange will be handled as a return and refund.
Refunds will be issued to the original payment method used for the order.
Except where otherwise required by applicable law, we cannot accept returns or exchanges for items that have been used beyond what is reasonably necessary to inspect or try them on, washed, altered, hemmed, repaired, customized, damaged after delivery, or returned without their original tags, price tags, packaging, or other included accessories.
Please contact us before sending any item back. We will provide return instructions after confirming your request.
For complete information, please review our Returns and Exchanges Policy.
Right of Withdrawal for Customers in the European Union
If you are a consumer in the European Union and purchased an eligible item from us online, you have the statutory right to withdraw from your purchase within 14 days without giving any reason.
To exercise your right of withdrawal, please inform us before the withdrawal period expires. You may contact us by email or use any electronic withdrawal function made available on our storefront.
For complete information about the applicable conditions, return period, return shipping costs, refunds, and exceptions, please review our Returns and Exchanges Policy.
Return Shipping Costs
If you return or exchange an item for personal reasons, such as size preference, fit preference, color preference, or a change of mind, we kindly ask you to cover the direct cost of return shipping.
If the return or exchange is due to a defective item, damaged item, incorrect item, or another issue caused by our store, please contact us first. After we confirm the situation, we will guide you through the return process and assist you as carefully as possible.
Where applicable, the reasonable return shipping cost may be refunded to your original payment method after we receive and inspect the returned item.
Return Shipping Method
Please use a reliable shipping method that provides tracking whenever possible.
For international returns, we generally recommend using your local post office or another reliable postal or courier service. Please keep the tracking number and shipping receipt until the return has been completed.
Please contact us if you have any questions before shipping the item back.
Return Addresses
Please contact us before sending a return. Depending on your country and the details of your return, we will confirm the appropriate return address for you.
Return Address for Customers Returning Items from the United States
Kenichiro Kagawa #5275
5647 SW Arctic Dr
Beaverton, Oregon 97005
United States
Please be sure to include "#5275" in the recipient's name for delivery.
Return Address for Customers Returning Items from Countries Other Than the United States, Including the European Union
Kenichiro Kagawa
RODEO
1122-1 Kinmei-cho
Soka-shi, Saitama 340-0052
JAPAN
Phone: +81 70 5468 3241
