Act of Specified Commercial Transactions

RODEO-JAPAN Pine-Avenue Clothes Shop

Kenichiro Kagawa

Email: support@rodeo-japan-pine-avenue.com

Returns and Exchanges

If you would like to request a return or exchange, please contact us within 14 days after receiving your order.

If the item you received is defective, soiled, damaged upon arrival, incorrect, or significantly different from the product description, please contact us before returning it. We will provide appropriate assistance based on the circumstances.

If an item does not fit as expected, you have changed your mind, or you would prefer another size or color, please contact us before shipping the item back to us.

Please note that garment measurements may vary slightly due to the nature of the fabric, sewing process, washing process, and manual measurement. Minor measurement differences within a reasonable tolerance are not considered defects.

Exchanges are subject to availability. If the requested size is sold out, we will process your request as a return.

Refunds for approved returns will be issued to your original payment method.

Except where otherwise required by applicable law, we cannot accept returns or exchanges for items that have been used beyond what is reasonably necessary to inspect or try them on, laundered, altered, hemmed, repaired, customized, damaged after delivery, or returned without their original tags, price tags, packaging, or other included accessories.

Please contact us or use any electronic withdrawal function made available on our storefront before sending an item back. After we confirm your request, we will provide the appropriate return instructions.

Please ship the returned item promptly after receiving our return instructions. For customers exercising a statutory right of withdrawal in the European Union, the item must be sent back without undue delay and no later than 14 days after informing us of the decision to withdraw.

Right of Withdrawal for Customers in the European Union

If you are a consumer in the European Union and purchased an eligible item from us online, you have the statutory right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, please inform us of your decision before the withdrawal period expires. You may contact us by email or use any electronic withdrawal function made available on our storefront.

After informing us of your decision to withdraw, please send the goods back without undue delay and no later than 14 days after the date on which you informed us of your decision.

For complete information about the applicable conditions, refund timing, return shipping costs, and exceptions, please review our Returns and Exchanges Policy.

Return Shipping Costs

If you return an item for personal reasons, such as fit, size preference, color preference, or a change of mind, you are responsible for the direct cost of return shipping.

If you request an exchange for personal reasons and the requested replacement item is in stock, we will ship the replacement item to you at our expense.

If the return or exchange is due to a defective, damaged, or incorrect item, please contact us first so that we can review the situation and guide you through the appropriate return process.

Where applicable, the reasonable return shipping cost will be refunded to your original payment method after we receive and inspect the returned item.

Return Shipping Method

For the return shipment, you may use whichever carrier is most convenient for you. We recommend using a reliable shipping method with tracking whenever possible.

Please retain the tracking number and shipping receipt until your return has been completed.

If you are unsure which option is best, we kindly ask that you consult your local shipping carrier or postal service for the most suitable method.

If you have any questions regarding returns or exchanges, please feel free to contact us at support@rodeo-japan-pine-avenue.com.

For complete information, please review our Returns and Exchanges Policy.