Info
About Us
RODEO-JAPAN Pine-Avenue Clothes Shop
RODEO
1122-1 Kinmeicho
Soka City, Saitama Prefecture
340-0052 JAPAN
Email: support@rodeo-japan-pine-avenue.com
Shipping
We ship worldwide from Japan.
Free worldwide shipping is available for orders placed through our online store.
After your order is confirmed, we usually ship within 1 to 3 business days.
Delivery usually takes approximately one week after shipment, although the actual delivery time may vary depending on the destination country, customs clearance, carrier conditions, weather, and other circumstances beyond our control.
At this time, most international orders are shipped by FedEx. Depending on the destination country, service availability, and shipping conditions, we may use another available international shipping carrier when appropriate.
Please note that delivery may take longer than expected due to customs inspection, transportation delays, weather conditions, local delivery circumstances, or other unforeseen issues. We sincerely appreciate your understanding.
Import Duties and Taxes
All orders are shipped from Japan.
Product prices and shipping charges do not include import duties, taxes, customs fees, brokerage fees, or other import-related charges, unless otherwise clearly stated on our website.
Depending on the destination country or region, your order may be subject to import duties, taxes, customs fees, or other charges when it enters your country. These charges are determined by the customs authorities or carrier in the destination country and are generally the responsibility of the recipient as the importer of the goods.
Customs rules and import charges vary by country and may change without prior notice. If you have any concerns, we recommend contacting your local customs office before placing your order.
For certain destinations, separate shipping or customs-related notices may apply. Please refer to any destination-specific information provided on our website when available.
Payments Accepted
We accept the following payment methods:
Credit Cards
Visa
Mastercard
American Express
Other Payment Methods
PayPal
Shop Pay
Apple Pay
Google Pay
Returns and Exchanges
We accept returns and exchanges if you contact us within 14 days of delivery.
Returns or exchanges may be accepted in the following cases:
The item is defective, damaged, soiled, or significantly different from the product description.
The item you received is not the item you ordered.
The item does not fit properly, provided that it has only been tried on and remains in unused condition.
Please note that garment measurements may vary slightly due to the nature of the fabric, sewing process, washing process, and manual measurement. We kindly ask you to check the product measurements carefully before placing your order.
If the item you wish to exchange is sold out, the exchange will be handled as a return and refund.
Refunds will be issued to the original payment method used for the order.
We cannot accept returns or exchanges for items that have been used, washed, altered, hemmed, damaged by the customer, or returned without original tags, price tags, packaging, or other included accessories.
Please contact us before sending any item back. We will provide return instructions after confirming your request.
Return Shipping Costs
If you return or exchange an item for personal reasons, such as size preference, fit preference, color preference, or a change of mind, we kindly ask you to cover the cost of return shipping.
If the return or exchange is due to a defective item, damaged item, incorrect item, or another issue caused by our store, please contact us first. After we confirm the situation, we will guide you through the return process and assist you as carefully as possible.
When applicable, the return shipping cost may be refunded to your original payment method after we receive and inspect the returned item.
Return Shipping Method
Please use a reliable shipping method that provides tracking whenever possible.
For international returns, we generally recommend using your local post office or another reliable postal or courier service. Please keep the tracking number and shipping receipt until the return has been completed.
Please contact us if you have any questions before shipping the item back.
Return Addresses
Please contact us before sending a return. Depending on your country and the details of your return, we will confirm the most appropriate return address for you.
Return Address in the United States
Kenichiro Kagawa #5275
5647 SW Arctic Dr
Beaverton, Oregon 97005
United States
Return Address in Japan
Kenichiro Kagawa
RODEO
1122-1 Kinmeicho
Soka-shi, Saitama-ken
340-0052 Japan
