Returns and Exchanges
Returns and Exchanges
If the item you received is defective, soiled, damaged, incorrect, significantly different from the description, or does not fit as expected (please note that measurements may vary slightly), you may request a return or exchange by contacting us within 7 days of receiving your order.
In cases where the item you wish to exchange is sold out, we will handle it as a return.
Refunds for returns will be issued to your original payment method.
Please note that we cannot accept returns or exchanges for items that have been used, laundered, altered (such as hemming), or are missing tags (such as price tags).
Please select a return shipping method that ensures the item reaches us within 14 days of the original delivery date.
Return Shipping Costs
If you are returning or exchanging an item for personal reasons, please cover the return shipping costs.
For returns or exchanges due to a defect, please first ship the item back to us at your own expense. Once we receive the item, we will refund the return shipping cost to your original payment method.
Return Shipping Method
Please use your local post office for returns. We apologize for any inconvenience.
Shipping Information for Returns and Exchanges
Return Addresses
United States:
Kenichiro Kagawa #5275
5647 SW Arctic Dr
Beaverton, Oregon 97005, United States
Phone: 971-762-6094
Please include "#5275" in the recipient's name for the delivery.
Japan:
Kenichiro Kagawa
RODEO 1122-1 Kinmei-Cho
Soka-shi, Saitama-ken, 340-0052 Japan
Phone: 070-5468-3241
Refund Policy
Our policy lasts 14 days. Unfortunately, if more than 14 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Refunds (if applicable)
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.
Late or Missing Refunds (if applicable)
If you have not received your refund, please check your bank account and contact your credit card company, as processing times may vary. If you have done this and still have not received your refund, please contact us.
Sale Items (if applicable)
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. To request an exchange for the same item, please email us and ship your item to one of the addresses listed above.
Shipping
To return your product, please mail it to one of the following addresses:
United States:
Kenichiro Kagawa #5275
5647 SW Arctic Dr
Beaverton, Oregon 97005, United States
Phone: 971-762-6094
Include "#5275" in the recipient's name.
Japan:
Kenichiro Kagawa
RODEO 1122-1 Kinmei-Cho
Soka-shi, Saitama-ken, 340-0052 Japan
Phone: 070-5468-3241
You are responsible for paying return shipping costs, which are non-refundable. Delivery times for exchanges may vary based on location.
If you have any questions regarding returns or exchanges, please feel free to contact us.